Hire agents who learn the scripts and the software without hand-holding.

Agents juggle a phone, a CRM and an unhappy customer at once. The aptitude score shows who absorbs information quickly; the behavioural profile shows how they're likely to handle people.

Free trial: 5 tests, 7 days · plans from $29/month

Hiring call centre & customer service staff is hard because…

• Turnover in the first 90 days

  Screening for learning speed and fit before the offer reduces the number of hires who struggle through training.

• Complex systems

  Verbal and logical reasoning questions reflect the work of reading notes, policies and account histories.

• Different personalities, different seats

  The behavioural stage helps you place steady, detail-minded people and persuasive, outgoing people where they fit.

What the report tells you for this role

Verbal reasoning

Reading policies, knowledge-base articles and customer notes quickly.

Logical reasoning

Troubleshooting and choosing the right next step on a call.

Behavioural profile

How a candidate tends to respond to pressure, pace and people.